Technical Support Specialist (f/m/d)

Karlsruhe
Jobs Partnerportal
Arbeit vor Ort Vollzeit
HMS stands for Hardware Meets Software (TM) . As a dynamic, future-oriented and listed technology company, we promote innovation in information and communication technology. Join us and shape the future with us!

Ihre Aufgaben

  • You clarify questions about the commissioning and configuration of our IoT solutions and communication products via our modern ticket system (Zendesk), telephone, TeamViewer or Teams
  • You analyze errors in the event of malfunctions, evaluate error messages and initiate targeted solutions - always calmly and competently
  • Together with colleagues from Europe, you optimize our self-help tools and continuously expand our knowledge database
  • With your customer focus, you actively contribute to the continuous development of our products and processes
  • Customer retention with heart: If a customer ends the conversation satisfied, you've successfully assisted them

Ihr Profil

  • Specialist knowledge: You have knowledge of electrical engineering, mechatronics or automation technology - through a corresponding degree or relevant professional experience
  • Experience with communication technologies: You have initial insights into industrial communication technology, both wired and wireless. Knowledge of Industrial Ethernet is a plus, but not a must
  • You are fluent in written and spoken English; knowledge of German is an advantage
  • You enjoy occasional business trips

Wir bieten Ihnen

  • Mentoring program and structured onboarding
  • Diverse, international environment, globally networked and Swedish corporate culture
  • Flexible and mobile working (2 days per week)
  • Further development programs (Grow, specialist career path, management career path)
  • Commitment to sustainability: JobRad, sustainability subsidy, e-charging stations
  • Employee share program, BAV and lifetime working time account
  • Subsidy for Urban Sportsclub, subsidized lunch
  • Great company events such as our summer party and Christmas party
Alina Nobiling HR Specialist Recruiting +49 721 989777 131

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